Sometimes while texting I feel unable to convey my general goodwill through my words, and I find myself falling back on the most basic of strong emotions, the exclamation mark! With the exclamation mark, everyone knows that my one word-reply of "good" is happy! anticipating! not sarcastic!
And it's not just me! Bank of America now has a service where if you stay on the site long enough, or maybe if you click something specific, a window pops up asking if you'd like to LiveChat with a SalesPerson.
If you click Yes, you are directed to wait (yay).
When the person comes on, they will use an astounding aray of pre-set phrases, most of which will end in exclamation marks! It's like talking to a Vonage SalesNightmare, but you have to read everything and add emphasis yourself! And the SalesPerson doesn't seem to know much of what's going on! Which is just like Vonage!
Here's what happens if you say "thank you" at the end:
Roberto: You're welcome! Not a problem. It was a pleasure assisting you today! To close this chat session, please click on the close button in the upper right-hand side of the chat window. Thanks for choosing Bank of America! Have a great day!
